Terms &
Conditions.

These terms and conditions govern the provision of services by Adjona Technology Limited ("Adjona Technology", "we", "us", "our"), a company registered in England and Wales (Company No. 05007410), to our clients and website visitors.

By engaging our services, booking a consultation, or using our website at adjona.com, you agree to these terms. Please read them carefully.

These terms apply to all consultancy, implementation, and advisory services provided by Adjona Technology Limited.

Adjona Technology provides Microsoft 365 security, Azure, cloud governance, and AI adoption services to charities, care providers, and SMEs. The specific scope, deliverables, and timeline for any engagement will be agreed in writing before work commences.

We reserve the right to decline any engagement at our discretion. We will provide services with reasonable skill and care, in accordance with the agreed scope.

Any timelines or estimates provided are indicative. Where delays arise due to factors outside our control — including client availability, third-party systems, or Microsoft platform changes — we will not be held liable for resulting delays.

Payment is required in full prior to commencement of any work. No work will begin until cleared funds have been received.

Invoices are issued via Starling Bank and are payable within the period stated on the invoice. Our preferred payment method is bank transfer to the Adjona Technology Limited account.

For ongoing or retainer engagements, payment terms will be set out in the individual service agreement.

• All prices are quoted exclusive of VAT unless otherwise stated.
• Late payment may result in suspension of services.
• Expenses reasonably incurred in the delivery of services will be invoiced at cost with prior agreement.

All intellectual property rights in work created by Adjona Technology during an engagement — including reports, configurations, scripts, documentation, and recommendations — remain the property of Adjona Technology Limited until full payment has been received.

Upon receipt of full payment, we grant the client a non-exclusive licence to use the deliverables for their own internal business purposes.

Nothing in these terms transfers ownership of any pre-existing intellectual property belonging to either party, including Microsoft products, third-party tools, or our proprietary methodologies.

Both parties agree to keep confidential any information disclosed during the course of an engagement that is identified as confidential or that a reasonable person would consider confidential in nature.

This includes but is not limited to: technical configurations, security findings, organisational structure, staff information, and financial data.

We will not disclose client information to third parties without prior written consent, except where required by law or necessary to deliver the agreed services (for example, working with Microsoft support).

Our total liability to you for any claim arising under or in connection with these terms or any engagement shall not exceed the fees paid by you for the specific services giving rise to the claim.

We shall not be liable for:

• Indirect, consequential, or incidental losses
• Loss of data, revenue, or profit
• Losses arising from your reliance on advice without implementing recommended controls
• Failures or changes in third-party platforms including Microsoft 365, Azure, or related services

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Either party may terminate an engagement by providing reasonable written notice. What constitutes reasonable notice will depend on the scope and stage of the engagement.

Where a client terminates after work has commenced, fees for work completed to the date of termination remain payable.

We reserve the right to terminate immediately if a client acts in breach of these terms, fails to pay, or behaves in a way that makes it unreasonable to continue the engagement.

Both parties shall comply with their respective obligations under UK GDPR and the Data Protection Act 2018.

Where Adjona Technology processes personal data on behalf of a client in the course of delivering services, this will be governed by a separate Data Processing Agreement (DPA) which will form part of the engagement documentation.

For details of how we handle personal data collected through our website and booking system, please see our Privacy & Cookie Policy.

Entire agreement. These terms, together with any written engagement documentation, constitute the entire agreement between the parties and supersede all prior discussions and representations.

Variation. These terms may be updated from time to time. The version published on our website at the time of engagement applies.

Severability. If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.

Governing law. These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

No waiver. Failure to enforce any provision of these terms does not constitute a waiver of our right to enforce it in future.

For any questions about these terms, please contact: